All instructions are acknowledged on the day of receipt.
We normally provide a Preliminary Report within 7 to 14 days of receipt of your instructions.
You will be regularly informed of the progress of our investigations.
On completion of our investigations, we issue a Final Report, to which all pertinent documents are attached as exhibits.
If major developments have occurred after the issue of our Preliminary Report, we shall provide you with an Interim Report.
Our reports are structured to help explain the nature of the claim presented, the full background, what investigations have taken place, and will address both quantum of the claim and cause.
You will be provided with informative billing. Each invoice includes a full narrative, and the time spent per day (billed in 1/10 hour increments). Disbursements are invoiced "at cost", and supported by vouchers (if in excess of $25.00).
All of our reports are issued electronically (in pdf format). Paper copies will be provided on request.
We retain all paper files and records for 10 years. We shall seek your permission to securly destroy such records when the storage period has elapsed. Any samples obtained by us will be retained for the same period, and only securely destroyed with your permission.
We protect your data adequately and securely. Our computer systems are fully encrypted using the latest technology, and backup records are kept with reputable cloud storage providers to provide for contingencies.
